Service · Reputation
AI Review Management
Every review across every platform, monitored and responded to fast — in your tone of voice, with the right answer. Negative reviews flagged to you within minutes.
What it is
Reviews compound. A business with 50 recent 5-star reviews on Google ranks above and converts better than a business with 200 mostly-old 4-star ones. That's not a marketing fact, it's a maps-algorithm fact, and it's getting more pronounced every year.
AI Review Management makes review velocity manageable for businesses too small to have a dedicated reputation manager. Every review on every platform gets seen — and responded to — within hours, not days. Your tone, your phrases, your standards.
The piece most agencies skip: surfacing what reviews are actually saying. Patterns in praise (lean into them), patterns in complaint (fix them), patterns in questions (turn into FAQ content). That's where the real ROI comes from over a year of running this.
How it works
- 01
We connect every platform
Google, Trustpilot, Facebook, Yell, industry-specific sites — wherever your customers leave reviews. We sweep them all every 5 minutes.
- 02
We design the response style
Different tone for 5-star vs 3-star vs 1-star. Different escalation paths for hospitality vs healthcare. You approve every template.
- 03
We respond fast, you approve where it matters
4- and 5-star reviews get on-brand replies automatically. 3-star and below pause for your review before any response goes out — a bad reply to a bad review is worse than no reply.
- 04
We surface patterns
Monthly report on what customers are praising, complaining about, and asking for — sorted by volume. Lots of agencies miss this; it's the most actionable data on the page.
What you’ll see in the audit
Free 30-minute call. By the end you’ll know if a build makes sense and what it would cost.
Your current review velocity, average rating, and response rate by platform
The themes hidden in your existing reviews — what customers actually care about
Response design + escalation rules
Frequently asked
Won't customers spot AI replies?
A bland AI reply, yes. We work with you to capture your actual voice — including the phrases and quirks your team uses — so the replies sound like you, because they're built from your past replies.
What about really bad reviews?
Reviews under 4 stars never auto-reply. They pause for your review with a draft suggestion, plus context on the customer if we can find it.
Does this work for healthcare and regulated sectors?
Yes, with extra care. Healthcare reviews are paused for clinician review; regulated-industry templates are approved by your compliance lead before they go live.