Service · Front of house
AI Receptionist
Your phone never goes to voicemail again. Bookings handled, FAQs answered, complex calls routed to a human in seconds.
What it is
The AI Receptionist is the most-requested build at Flow Nexus AI. It picks up your phone when no human can — out of hours, during peak times, when your reception team is stuck on another line, when the receptionist is on holiday.
It books appointments straight into your calendar, answers your most common FAQs in your business's voice, and routes anything complex to a human in under 30 seconds. Every call is recorded, transcribed, and logged in your CRM. The audit trail is cleaner than human-only reception.
The point isn't to replace your receptionist. It's to make sure no call goes unanswered, no booking gets lost to voicemail, and your team's day isn't dominated by repetitive enquiries.
How it works
- 01
We listen with you for a week
We sit alongside your reception team for a few days to understand actual call patterns. The audit usually surfaces at least one category of call your team didn't realise they were taking.
- 02
We design the script with you
Voice, persona, exact wording, what to escalate, what to never say. You sign off everything before anything goes live.
- 03
We integrate with your phone system
Any modern VoIP or SIP system. Bookings drop straight into your calendar. Transcripts log to your CRM.
- 04
We monitor and tune
Every call recorded, every misroute flagged, every Monday a 5-minute review of what to refine.
What you’ll see in the audit
Free 30-minute call. By the end you’ll know if a build makes sense and what it would cost.
The number of calls you currently miss out-of-hours and during peak times
Estimated annual revenue impact, calculated against your booking value
The exact phone-system + CRM integration we'd build, with timeline
Frequently asked
Will it sound robotic?
No. Modern AI voice is convincingly natural. You'll hear the actual voice during the audit and approve it before anything goes live.
What happens with calls it can't handle?
Anything you flag as complex — clinical questions, complaints, suspected vulnerable callers — routes to a named human within seconds.
Does it work with my phone system?
Almost certainly yes. We integrate with any modern VoIP or SIP system. The audit confirms this in the first 10 minutes.