Service · Operations
AI Appointment Reminders
Drop your no-show rate by automating SMS, email, and voice reminders before every booking — with an easy reschedule path built in.
What it is
Every no-show is a gap in your day that should have been revenue. For a 4-chair dental practice, a 5% no-show rate against £180 average booking value works out to roughly £20,000 a year of revenue lost to forgotten appointments alone. That's the upper bound — most practices we audit are higher.
AI Appointment Reminders cut that. The right reminder, on the right channel, at the right time before the booking, with a one-click reschedule path so customers who genuinely can't make it move the booking instead of skipping it.
Different businesses need different cadences — a high-frequency hairdresser is not a once-a-year MOT. The audit confirms what works for your customer profile before we build.
How it works
- 01
We measure your no-show rate
First step in the audit. Most businesses we talk to over- or under-estimate their actual no-show rate by a factor of two.
- 02
We design reminder sequences
Different cadences for first-time vs returning customers, high-value vs routine bookings, multi-day vs same-day. You approve every template.
- 03
We integrate with your booking system
Calendly, Acuity, Cal.com, Dentally, Cliniko, custom calendars via API. Reminders fire automatically when bookings are made.
- 04
We measure and report
Monthly report on no-show rate vs baseline. If we don't move the number, we keep tuning until we do.
What you’ll see in the audit
Free 30-minute call. By the end you’ll know if a build makes sense and what it would cost.
Your current no-show rate, calculated from your actual booking data
The revenue impact of your no-shows, annualised
Reminder sequence design with expected reduction figure
Frequently asked
Won't customers find it annoying?
Done badly, yes. Done with the right cadence and tone, customers thank us for it. The audit includes voice and timing testing with your customer profile.
Can customers reschedule from the reminder?
Yes. The reminder includes a one-click reschedule link that hits your booking system directly.
What about voice reminders?
Voice reminders work well for older demographics and high-value bookings. For routine bookings, SMS is usually the right channel.